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GCP-GC-ADM Exam Dumps

GCP-GC-ADM Exam Dumps

Genesys Cloud Certified Professional - Contact Center Admin

Vendor: Genesys

Exam Name: Genesys Cloud Certified Professional - Contact Center Admin

Questions with Answers: 60

Last Updated: 17-Dec-2024

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Genesys GCP-GC-ADM Exam Questions

Genesys Cloud Certified Professional - Contact Center Admin exams.

Question
A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?
Choose the Choices:


Question
Which definition matches the After Call Work option Mandatory, Time - boxed?
Choose the Choices:


Question
Currently, you manage all agents’ schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue. You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?
Choose the Choices:


Question
Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)
Choose the Choices:


Question
If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)
Choose the Choices:


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