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1Z0-1064 Exam Dumps

1Z0-1064 Exam Dumps

Oracle Engagement Cloud 2019 Implementations Essentials

Vendor: Oracle

Exam Name: Oracle Engagement Cloud 2019 Implementations Essentials

Questions with Answers: 76

Last Updated: 15-Nov-2024

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Oracle 1Z0-1064 Exam Questions

Oracle Engagement Cloud 2019 Implementations Essentials exams.

Question
Which three statements are true about building Digital Customer Service (DCS) applications?
Choose the Choices:


Question
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
Choose the Choices:


Question
Identify three considerations before starting the configuration of assignment rules to service requests.
Choose the Choices:


Question
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e - mail is sent, but there is some standard text appended to the email that is not part of the template: Standard text appended: “Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC - 5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn - [email protected]. {# #SR0000003056# #}” Which statement is true?
Choose the Choices:


Question
What should you do to enable Password Reset in Digital Customer Service (DCS)?
Choose the Choices:


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