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Salesforce-Contact-Center Exam Dumps

Salesforce-Contact-Center Exam Dumps

Salesforce Contact Center Accredited Professional

Vendor: Salesforce

Exam Name: Salesforce Contact Center Accredited Professional

Questions with Answers: 207

Last Updated: 17-Dec-2024

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Salesforce Salesforce-Contact-Center Exam Questions

Salesforce Contact Center Accredited Professional exams.

Question
The customer wants to personalize customer interactions based on past interactions and preferences. Which data model element facilitates this?
Choose the Choices:


Question
The customer wants to offer self - service options for simple issues. Which functionality empowers this?
Choose the Choices:


Question
The customer aims to automate repetitive tasks like case escalation. Which functionality can streamline this?
Choose the Choices:


Question
The customer needs real - time sentiment analysis during calls. Which third - party integration might be beneficial?
Choose the Choices:


Question
The customer wants to prioritize cases based on customer loyalty and contract value. Which functionality enables this?
Choose the Choices:


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